Health – SPRING

Inclusivity & Participation

Does the practice ensure that its services are accessible and responsive to diverse groups?

The beneficiaries of the programme were almost exclusively trafficked women between the ages of 18 and 30. The practice ensured that information about its services was disseminated efficiently and in a confidential way. Services were delivered taking into consideration various needs, such as those related to gender, childcare responsibilities and specific vulnerabilities. Activities were always run in the presence of a mediator who was herself a victim of trafficking.

Good practice checklist

✓ Adopt a participatory, gender mainstreaming, age sensitive, inclusive approach and secure equal opportunities for beneficiaries.

✓ Make sure to provide precise and accessible information on how to access services in different languages, formats and through different communication channels

✓ Ensure that equality and diversity are an essential part of how services are delivered, taking into consideration different needs and capacities.

✓ Make reasonable adjustments to service delivery in order to take into account particular needs of the target group.

Does the practice consult its beneficiaries and involve them in the design, implementation, monitoring and evaluation of the action?

The practice consulted beneficiaries via feedback mechanisms that allowed them to share their opinions and activity preferences. At the beginning of the employment integration activities, beneficiaries could express preferences for certain employment sectors or specific professions, and the work programme was accordingly designed to facilitate access to the labour market in these sectors.

Good practice checklist

✓ Organise consultation activities with migrant beneficiaries in order to co-create actions where possible and secure their feedback on the design and evaluation of the action.

✓ Provide appropriate feedback mechanisms by which beneficiaries can safely express their opinions on service quality.

✓ Use flexible and interculturally-adapted formats and compensate participants for their contribution.

Relevance & Complementarity

Are the objectives of the practice relevant to the needs of the migrants?

Needs were identified in the field by social workers before beneficiaries began the programme, as well as through their day-to-day interactions with each other. This information was passed on to programme coordinators, and activities were adapted accordingly. Regular sessions were held to give social workers the opportunity to advise on how the programme could be improved to better meet migrants’ needs.

Good practice checklist

✓ Identify and analyse the needs of the relevant migrants and prioritise methods which directly ask them about their needs.

✓ Identify and analyse gaps in integration support and design actions to fill these gaps.

✓ Aim for systemic improvement, satisfying the needs of the majority of target groups in the target area.

Is the practice relevant to the empowerment of migrants, the strengthening of their autonomy and the support of their long-term integration?

The practice is a good example of an integration tool for those who have suffered traumatic experiences. Focusing on both the psychosocial and the professional, the programme enabled beneficiaries to ‘move on’ with their lives in a secure way, progressively gaining autonomy and the skills needed to access and succeed in the labour market.

Good practice checklist

✓ Devise actions with the overarching goal of providing positive feedback and making migrants more confident, autonomous and independent.

– Contribute to migrants’ engagement with the community for the common good.

✓ Ensure that services contribute to the strengthening of the capacities of migrants/migrant communities.

✓ Include (or create the preconditions for) actions that facilitate long-term integration.

✓ Address discrimination and information gaps as obstacles to long-term integration.

Does the practice align with the priorities, strategic goals and policies of other relevant stakeholders, and contribute to the wider integration framework?

The practice aligned with the national and European priorities of combatting human trafficking, and contributed to a broadening of the integration spectrum by focusing on an under-supported group. The skills assessment part of the programme followed the relevant European Commission grid.

Good practice checklist

✓ Ensure that all actions are in line with international and European human rights standards.

✓ Employ regional/local, national and EU/international level integration-related guidelines and tools.

✓ Make sure that the services offered contribute to the strengthening of the capacities of relevant institutions to support future development.

Effectiveness

Is the practice adequately planned and based on a comprehensive design?

The practice was designed to support beneficiaries with two essential dimensions of their integration paths, based on specific targets outlined in their personalised work plans. The objectives were clearly stated in quantitative terms in order to meet the requirements of the relevant call for proposals.

Good practice checklist

✓ Aim for actions that achieve observable outcomes among the target group or contribute to changes during the implementation of the action.

✓ Make sure that the objectives and planned results of the activity are feasible and clear.

– Develop a communications strategy during the design phase of the action and pay attention to communication with host communities and local authorities.

✓ Ensure the practice is based on indicators that are measurable, achievable, and relevant.

✓ Develop a staff management plan to identify team members with the right skills to work with beneficiaries, and their needs for training and further qualification.

Does the practice regularly monitor implementation and evaluate its results?

The practice regularly assessed action implementation and outcomes against expected results and primary objectives, and evaluated beneficiaries’ satisfaction. A financial and narrative report was produced every 6 months presenting the number of beneficiaries, the duration of activities, objectives, and levels of satisfaction. Additionally, participants completed feedback forms after each workshop and training session.

Good practice checklist

✓ Ensure regular monitoring of action implementation and compare actual performance to goals set during the design phase.

− Anticipate obstacles that might occur and plan alternative scenarios during the design phase of the action.

✓ Ensure achievement of intended outputs / outcomes.

✓ Determine whether practice outcomes are considered successful by beneficiaries, the host and practitioner communities, funders, and policymakers.

− Assess whether interventions contribute to long-term sustainable change.

Partnership & Collaboration

Does the practice establish communication and coordination with other relevant actors to foster the integration of migrants? (e.g., migrants, civil society, public authorities, businesses)

Practice implementation relied on the coordination of several civil society organisations that are specialised in supporting the integration of migrants, including those who are victims of trafficking.

Good practice checklist

✓ Ensure the involvement and participation of key stakeholders in the development phase and create strategies to involve them in the action.

– Include multi-stakeholder consultation with professionals, institutions, and citizens, in order to promote the meaningful participation of refuges and migrants and support a joint sense of ownership of decisions and actions.

Does the practice contribute to discussion on the improvement of integration support policies?

Discussions have been regularly held between the European partners of the project consortium, and final conferences will gather relevant multilevel stakeholders to discuss results and identify opportunities for improvements to policies relating to the integration of human trafficking victims.

Good practice checklist

✓ Seize opportunities to contribute to the development of comprehensive integration strategies involving EU-level/national/regional/local authorities, service providers and civil society.

– Work with relevant partners to jointly review operations, practices, services, and integration outcomes.

Good Practice Criteria

Inclusivity & Participation

Does the practice ensure that its services are accessible and responsive to diverse groups?

The project aims to support and empower vulnerable and isolated migrant women, women with disabilities and women who have experienced trauma. These women are linked with a group of ‘Neighbourhood Mothers’ – women from the local community – who offer their support in better understanding and navigating society and their children’s needs. The approach is accessible in that it is multilingual, and it relies on ‘peer-to-peer’ delivery, for both groups and individuals.

Good practice checklist

✓ Adopt a participatory, gender mainstreaming, age sensitive, inclusive approach and secure equal opportunities for beneficiaries.

✓ Make sure to provide precise and accessible information on how to access services in different languages, formats and through different communication channels

✓ Ensure that equality and diversity are an essential part of how services are delivered, taking into consideration different needs and capacities.

✓ Make reasonable adjustments to service delivery in order to take into account particular needs of the target group.

Does the practice involve the active participation of the receiving society?

One of the main goals of the project is to build a bridge between participating migrant women and local or state authorities. For some local groups the municipality is an active partner, and for most groups the local housing administration is a key stakeholder. An important part of the project is the building of social and referral networks for migrant women, which reinforces their capacity to actively participate in society.

Good practice checklist

✓ Consider integration as a two-way process, and aim for change on the side of the receiving society.

✓ Foresee an active role for the receiving society in the design and implementation stages of the practice, and involve actions that encourage native communities and beneficiaries to work together.

Does the practice consult its beneficiaries and involve them in the design, implementation, monitoring and evaluation of the action?

Group activities are designed and delivered at the local level, and a national secretariat coordinates all local groups. Participants are all able to provide input on relevant project strategies. Project delivery is overseen by a leading group of seven people who are democratically elected every year.

Good practice checklist

✓ Organise consultation activities with migrant beneficiaries in order to co-create actions where possible and secure their feedback on the design and evaluation of the action.

✓ Provide appropriate feedback mechanisms by which beneficiaries can safely express their opinions on service quality.

✓ Use flexible and interculturally-adapted formats and compensate participants for their contribution.

Relevance & Complementarity

Are the objectives of the practice relevant to the needs of the migrants?

The project aims to empower both the Neighbourhood Mothers and participating migrant women. The education services focus on improving these women’s knowledge of society and their children’s needs, which benefits both the women and their families in the short and long term.

Good practice checklist

✓ Identify and analyse the needs of the relevant migrants and prioritise methods which directly ask them about their needs.

✓ Identify and analyse gaps in integration support and design actions to fill these gaps.

✓ Aim for systemic improvement, satisfying the needs of the majority of target groups in the target area.

Is the practice relevant to the empowerment of migrants, the strengthening of their autonomy and the support of their long-term integration?

The practice empowers its participants and strengthens their capacity to self-support, building on the understanding that a mother is often instrumental in the social and cultural integration of her whole family. The social networks and personal connections built during participation in the practice, as well as the building of knowledge at the individual level, serve to strengthen the integration of migrant women in Danish society

Good practice checklist

✓ Devise actions with the overarching goal of providing positive feedback and making migrants more confident, autonomous and independent.

✓ Contribute to migrants’ engagement with the community for the common good.

✓ Ensure that services contribute to the strengthening of the capacities of migrants/migrant communities.

✓ Include (or create the preconditions for) actions that facilitate long-term integration.

✓ Address discrimination and information gaps as obstacles to long-term integration.

Does the practice align with the priorities, strategic goals and policies of other relevant stakeholders, and contribute to the wider integration framework?

The project aligns with official integration goals at both national and local level, such as the better inclusion of refugee and migrant women in society. During the education courses human rights and conventions are discussed, with particular reference to Denmark’s rules around secure rights for children, gender equality and equal rights for sexual minorities. Participants are expected to respect these rights and rules in their meetings with women under the project, even if they do not agree with them on a personal level.

Good practice checklist

✓ Ensure that all actions are in line with international and European human rights standards.

✓ Employ regional/local, national and EU/international level integration-related guidelines and tools.

– Make sure that the services offered contribute to the strengthening of the capacities of relevant institutions to support future development.

Effectiveness

Is the practice adequately planned and based on a comprehensive design?

The large-scale project has been running for many years and generally sees positive outcomes, although improvements have been suggested (some of which have already been made). Each Neighbourhood Mother fills out a questionnaire every year about her own personal achievements, and keeps track of every conversation or meeting with migrant mother participants.

Good practice checklist

✓ Aim for actions that achieve observable outcomes among the target group or contribute to changes during the implementation of the action.

✓ Make sure that the objectives and planned results of the activity are feasible and clear.

– Develop a communications strategy during the design phase of the action and pay attention to communication with host communities and local authorities.

✓ Ensure the practice is based on indicators that are measurable, achievable, and relevant.

✓ Develop a staff management plan to identify team members with the right skills to work with beneficiaries, and their needs for training and further qualification.

Does the practice regularly monitor implementation and evaluate its results?

Several independent evaluations of the practice have been carried out, with the most recent taking place in 2016. Since then, an internal evaluation system has been in place. Each Neighbourhood Mother is asked on an annual basis to identify personal changes that have taken place as a result of her participation in the project, and to take notes on every conversation or meeting she has with migrant mother participants. The success of local groups is measured according to ten different indicators, and any problems identified during this process are discussed at annual network meetings.

Good practice checklist

✓ Ensure regular monitoring of action implementation and compare actual performance to goals set during the design phase.

✓ Anticipate obstacles that might occur and plan alternative scenarios during the design phase of the action.

✓ Ensure achievement of intended outputs / outcomes.

✓ Determine whether practice outcomes are considered successful by beneficiaries, the host and practitioner communities, funders, and policymakers.

− Assess whether interventions contribute to long-term sustainable change.

Sustainability

Is the practice prepared to sustain its positive effects after completion?

The effects of the practice – increased knowledge and the development of various social networks – are self-sustaining. Project financing is stable and will continue in the long-term. The effects of the practice – increased knowledge and the development of various social networks – are self-sustaining. Project financing is stable and will continue in the long-term.

Good practice checklist

✓ During the design phase, anticipate opportunities to continue the intervention after completion.

✓ Prepare and apply a well-defined sustainability plan to ensure the continuation of positive effects / outcomes.

Does the practice attract structural funding and support from new sponsors and individuals, or have the potential to develop a business model to generate its own resources?

The project already attracts funding from large and stable sources, but there is no potential for the development of a business model except in the sense that local municipalities may offer sustained support. The whole project relies on various degrees of partnership or collaboration with social housing companies and municipalities.

Good practice checklist

– Diversify funding opportunities and identify options for self-financing through business activities or social entrepreneurship.

Partnership & Collaboration

Does the practice establish communication and coordination with other relevant actors to foster the integration of migrants? (e.g., migrants, civil society, public authorities, businesses)

Key stake holders such as municipalities, civil society and housing companies are already an integrated part of the project.

Good practice checklist

✓ Ensure the involvement and participation of key stakeholders in the development phase and create strategies to involve them in the action.

Does the practice contribute to discussion on the improvement of integration support policies?

This project does not have many means of influencing national integration policies, but is able to effect change in local approaches to integration through its embeddedness in local communities.

Good practice checklist

✓ Seize opportunities to contribute to the development of comprehensive integration strategies involving EU-level/national/regional/local authorities, service providers and civil society.

✓ Work with relevant partners to jointly review operations, practices, services, and integration outcomes.

Good Practice Criteria

Inclusivity & Participation

Does the practice ensure that its services are accessible and responsive to diverse groups?

The practice applies multiple strategies to ensure its services are accessible and responsive to diverse groups. Some services are open to all groups; others are aimed at specific target groups such as women, children, and families. A large variety of inclusive, participatory activities is offered, all of which are delivered in such a way as to ensure equal opportunities. Some activities are aimed particularly at children, families or women. Basic information on available services is provided in several languages and formats. Efforts are made to actively include the target group (refugees and asylum seekers) in service delivery (through cooking, translating and so on). Adjustments are made at the individual level to ensure the accessibility of basic reception and counselling services for all at the refugee reception centre, from where people are referred to more specific services. Childcare is offered at certain hours in both the reception and service centres.

Good practice checklist

✓ Adopt a participatory, gender mainstreaming, age sensitive, inclusive approach and secure equal opportunities for beneficiaries.

✓ Make sure to provide precise and accessible information on how to access services in different languages, formats and through different communication channels

✓ Ensure that equality and diversity are an essential part of how services are delivered, taking into consideration different needs and capacities.

✓ Make reasonable adjustments to service delivery in order to take into account particular needs of the target group.

Does the practice involve the active participation of the receiving society?

Several activities raise awareness of the situation of refugees and asylum seekers at the local level, and their needs are met though collaboration with local institutions. The involvement of local volunteers is a guiding principle of the practice, and beneficiaries are also involved as volunteers.

Good practice checklist

✓ Consider integration as a two-way process, and aim for change on the side of the receiving society.

✓ Foresee an active role for the receiving society in the design and implementation stages of the practice, and involve actions that encourage native communities and beneficiaries to work together.

Relevance & Complementarity

Are the objectives of the practice relevant to the needs of the migrants?

The objectives of the practice are relevant to the needs of its target group of refugees and asylum seekers, and its delivery is flexible in order to respond to emerging needs. Relevant needs are identified by employees and volunteers through their daily work with beneficiaries, and integration support measures are designed around this. In exceptional situations, beneficiaries are consulted to ensure full understanding of their immediate situation. Systemic improvement through collaboration with relevant stakeholders is a goal of the practice’s public and policy outreach activities.

Good practice checklist

✓ Identify and analyse the needs of the relevant migrants and prioritise methods which directly ask them about their needs.

✓ Identify and analyse gaps in integration support and design actions to fill these gaps.

✓ Aim for systemic improvement, satisfying the needs of the majority of target groups in the target area.

Is the practice relevant to the empowerment of migrants, the strengthening of their autonomy and the support of their long-term integration?

The practice works to empower and strengthen the autonomy of its participants, mainly through information provision, counselling, and teaching and tutoring activities. Beneficiaries are supported to actively help themselves, for example though explanation of relevant options and procedures and referral to relevant responsible stakeholders. Activities that bring beneficiaries and the receiving society together, such as cooking, cultural and artistic activities, aim to foster these two groups’ joint engagement. Discrimination and information gaps are partially addressed as part of other activities.

Good practice checklist

✓ Devise actions with the overarching goal of providing positive feedback and making migrants more confident, autonomous and independent.

✓ Contribute to migrants’ engagement with the community for the common good.

✓ Ensure that services contribute to the strengthening of the capacities of migrants/migrant communities.

✓ Include (or create the preconditions for) actions that facilitate long-term integration.

✓ Address discrimination and information gaps as obstacles to long-term integration.

Does the practice align with the priorities, strategic goals and policies of other relevant stakeholders, and contribute to the wider integration framework?

The practice contributes to the wider integration framework at both the local and national level. It is not in a position to effect immediate change within institutions, but through its outreach activities it is able to connect with policy makers, politicians and institutions in order to raise awareness of key issues affecting refugees and asylum seekers and to offer support in the implementation of processes that meet the needs of project beneficiaries.

Good practice checklist

✓ Ensure that all actions are in line with international and European human rights standards.

✓ Employ regional/local, national and EU/international level integration-related guidelines and tools.

✓ Make sure that the services offered contribute to the strengthening of the capacities of relevant institutions to support future development.

Effectiveness

Is the practice adequately planned and based on a comprehensive design?

The action is based on a comprehensive design and is able to respond in a flexible way to emerging needs, ensuring successful outcomes at the individual, community, and institutional level. Employed staff members are selected based on their skills, and the effective delivery of most project activities relies on the involvement of volunteers. Project ccommunication processes use a variety of channels to connect with both host communities and authorities.

Good practice checklist

✓ Aim for actions that achieve observable outcomes among the target group or contribute to changes during the implementation of the action.

– Make sure that the objectives and planned results of the activity are feasible and clear.

✓ Develop a communications strategy during the design phase of the action and pay attention to communication with host communities and local authorities.

– Ensure the practice is based on indicators that are measurable, achievable, and relevant.

✓ Develop a staff management plan to identify team members with the right skills to work with beneficiaries, and their needs for training and further qualification.

Does the practice regularly monitor implementation and evaluate its results?

Project monitoring is mostly guided by the requirements of different funders, with annual reports providing records of overall project performance. Project coordinators, the board and its working groups ensure the achievement of relevant goals. There are no structured or consistent strategies for identifying the successes of the practice, rather situational consultations, feedback and regular observation is used for this purpose.

Good practice checklist

✓ Ensure regular monitoring of action implementation and compare actual performance to goals set during the design phase.

− Anticipate obstacles that might occur and plan alternative scenarios during the design phase of the action.

✓ Ensure achievement of intended outputs / outcomes.

✓ Determine whether practice outcomes are considered successful by beneficiaries, the host and practitioner communities, funders, and policymakers.

− Assess whether interventions contribute to long-term sustainable change.

Sustainability

Does the practice attract structural funding and support from new sponsors and individuals, or have the potential to develop a business model to generate its own resources?

Structural funding has been secured for individual parts of the practice, including for core staff positions, and it has the potential to attract new sponsors. Long-term partnerships to ensure its continuation have been established, and additional funding opportunities are being sought. A diverse funding model has been established which includes a form of social entrepreneurship.

Good practice checklist

✓ Diversify funding opportunities and identify options for self-financing through business activities or social entrepreneurship.

Partnership & Collaboration

Does the practice establish communication and coordination with other relevant actors to foster the integration of migrants? (e.g., migrants, civil society, public authorities, businesses)

Multiple stakeholders are involved in the project, including via multi-stakeholder consultation. The practices provides training to professionals, runs discussion events on relevant specific topics, and organises awareness-raising events.

Good practice checklist

✓ Ensure the involvement and participation of key stakeholders in the development phase and create strategies to involve them in the action.

Does the practice contribute to discussion on the improvement of integration support policies?

Through multi-stakeholder collaboration and policy and stakeholder outreach, the practice contributes to the development of comprehensive integration strategies at the local and regional level. It works with multiple partners (e.g. NGOs, universities, public and local authorities, the municipality) to review practices and integration outcomes.

Good practice checklist

✓ Seize opportunities to contribute to the development of comprehensive integration strategies involving EU-level/national/regional/local authorities, service providers and civil society.

✓ Work with relevant partners to jointly review operations, practices, services, and integration outcomes.

Good Practice Criteria

Inclusivity & Participation

Does the practice ensure that its services are accessible and responsive to diverse groups?

Meeting the specific needs of LGBTIQ persons in all matters related to asylum is the core objective of the Queer Base project. Information is available in English, German, Persian, French, Turkish, Kurdish, Russian, Ukrainian and Arabic, via a multilingual telephone hotline and contact form. Project services are delivered by mixed teams and interpreters with experience of the asylum procedure, in order to ensure both accessibility and suitability for the target group.

Good practice checklist

✓ Adopt a participatory, gender mainstreaming, age sensitive, inclusive approach and secure equal opportunities for beneficiaries.

✓ Make sure to provide precise and accessible information on how to access services in different languages, formats and through different communication channels

✓ Ensure that equality and diversity are an essential part of how services are delivered, taking into consideration different needs and capacities.

✓ Make reasonable adjustments to service delivery in order to take into account particular needs of the target group.

Does the practice involve the active participation of the receiving society?

Queer Base follows the innovative approach of community organising with the local LGBTIQ community: the “Friends of Queer Base” platform connects the target group and local civil society via a buddy programme.

Inspiring tools:

the Friends of Queer Base platform.

Good practice checklist

✓ Consider integration as a two-way process, and aim for change on the side of the receiving society.

✓ Foresee an active role for the receiving society in the design and implementation stages of the practice, and involve actions that encourage native communities and beneficiaries to work together.

Does the practice consult its beneficiaries and involve them in the design, implementation, monitoring and evaluation of the action?

Queer Base is a grass roots organisation wherein activities are planned and implemented by both beneficiaries and organisers. The practice is innovative in its combination of professional support, other service provision and grassroots organising, and the interpreters hired tend to be queer refugees themselves.

Good practice checklist

✓ Organise consultation activities with migrant beneficiaries in order to co-create actions where possible and secure their feedback on the design and evaluation of the action.

✓ Provide appropriate feedback mechanisms by which beneficiaries can safely express their opinions on service quality.

✓ Use flexible and interculturally-adapted formats and compensate participants for their contribution.

Relevance & Complementarity

Are the objectives of the practice relevant to the needs of the migrants?

The project was conceived in response to the overwhelming and well documented need for support of the LGBTIQ migrant community. Besides the provision of individual counselling and support, integral objectives of the practice include structural lobbying, awareness-raising and capacity building.

Good practice checklist

✓ Identify and analyse the needs of the relevant migrants and prioritise methods which directly ask them about their needs.

✓ Identify and analyse gaps in integration support and design actions to fill these gaps.

✓ Aim for systemic improvement, satisfying the needs of the majority of target groups in the target area.

Is the practice relevant to the empowerment of migrants, the strengthening of their autonomy and the support of their long-term integration?

Queer Base takes an emancipatory approach, working to empower LGBTIQ refugees with the involvement of receiving communities. Ensuring that their asylum applications are professionally dealt with guarantees a refugee individual access to a residence permit, which is essential to their long term integration and reduces the time they are required to spend in temporary reception facilities.

Good practice checklist

✓ Devise actions with the overarching goal of providing positive feedback and making migrants more confident, autonomous and independent.

✓ Contribute to migrants’ engagement with the community for the common good.

✓ Ensure that services contribute to the strengthening of the capacities of migrants/migrant communities.

✓ Include (or create the preconditions for) actions that facilitate long-term integration.

✓ Address discrimination and information gaps as obstacles to long-term integration.

Does the practice align with the priorities, strategic goals and policies of other relevant stakeholders, and contribute to the wider integration framework?

Queer Base cooperates with all relevant stakeholders in the asylum sector and beyond, to ensure the mainstreaming of support for the particular needs of LGBTIQ refugees. It also takes into account EU standards for the inclusion of particularly vulnerable groups with specific needs. Further, it participates in discussion fora and lobbying, and writes position papers on legislative and policy amendments. In 2017 Queer Base provided substantial input to expert recommendations on first interviews in asylum procedures, and a position paper on fair and high quality asylum procedures.

Good practice checklist

✓ Ensure that all actions are in line with international and European human rights standards.

✓ Employ regional/local, national and EU/international level integration-related guidelines and tools.

✓ Make sure that the services offered contribute to the strengthening of the capacities of relevant institutions to support future development.

Effectiveness

Is the practice adequately planned and based on a comprehensive design?

he project is a reaction to the well-documented need for individual and structural support of LGBTIQ refugees, and was planned within the community and in consultation with relevant external stakeholders. Statistics in the annual report show the impact and relevance of its support (legal; administrative; psycho-social). Given the sensitive context, knowledge and understanding of the particular needs of the target group is a prerequisite for all staff, and is key to ensuring the trust of participants and the effectiveness of the work.

Good practice checklist

✓ Aim for actions that achieve observable outcomes among the target group or contribute to changes during the implementation of the action.

✓ Make sure that the objectives and planned results of the activity are feasible and clear.

✓- Develop a communications strategy during the design phase of the action and pay attention to communication with host communities and local authorities.

✓ Ensure the practice is based on indicators that are measurable, achievable, and relevant.

✓ Develop a staff management plan to identify team members with the right skills to work with beneficiaries, and their needs for training and further qualification.

Does the practice regularly monitor implementation and evaluate its results?

Regular monitoring and evaluation of project results is not only key to ensuring the functioning of its services, but also forms part of its annual planning and reporting. Positive feedback from beneficiaries, ongoing cooperation with partner NGOs, and consistently high demand for the project’s counselling and support services shows that the outcomes of the practice are so far successful.

Good practice checklist

✓ Ensure regular monitoring of action implementation and compare actual performance to goals set during the design phase.

✓ Anticipate obstacles that might occur and plan alternative scenarios during the design phase of the action.

✓ Ensure achievement of intended outputs / outcomes.

✓ Determine whether practice outcomes are considered successful by beneficiaries, the host and practitioner communities, funders, and policymakers.

✓ Assess whether interventions contribute to long-term sustainable change.

Sustainability

Does the practice attract structural funding and support from new sponsors and individuals, or have the potential to develop a business model to generate its own resources?

After an initial phase built on crowd-funding and other donations, the project secured structural funding from the municipality of Vienna. It remains in need, however, of more structural funding and new sponsors.

Good practice checklist

– Diversify funding opportunities and identify options for self-financing through business activities or social entrepreneurship.

Partnership & Collaboration

Does the practice establish communication and coordination with other relevant actors to foster the integration of migrants? (e.g., migrants, civil society, public authorities, businesses)

Cooperation with all relevant actors in the field is necessary not only to support individual cases, but also to work towards structural change and the sustainable integration of LGBTIQ refugees in Vienna / Austria.

Good practice checklist

✓ Ensure the involvement and participation of key stakeholders in the development phase and create strategies to involve them in the action.

Does the practice contribute to discussion on the improvement of integration support policies?

The organisation regularly takes public positions and cooperates with other actors to highlight areas in which improvement is needed to ensure the better inclusion of LGBTIQ refugees. While the project is primarily focused on securing access to safe legal status for its participants (as a foundation for long-term-integration), as well as on developing safe reception environments, broader educational and support activities are also offered depending on available resources.

Good practice checklist

✓ Seize opportunities to contribute to the development of comprehensive integration strategies involving EU-level/national/regional/local authorities, service providers and civil society.

✓ Work with relevant partners to jointly review operations, practices, services, and integration outcomes.

Good Practice Criteria

Inclusivity & Participation

Does the practice ensure that its services are accessible and responsive to diverse groups?

The practice is focused on refugees and asylum seekers with psychotherapeutic needs. Accessibility for a range of groups is ensured through collaboration with and training of language mediators, interpreters and health mentors who are familiar with both German culture and the culture/language of refugee and asylum seeker communities. This approach is an essential component of the project, ensuring high cultural sensitivity and adaptability. Another key component is its strong collaboration with relevant local institutions.

Good practice checklist

✓ Adopt a participatory, gender mainstreaming, age sensitive, inclusive approach and secure equal opportunities for beneficiaries.

✓ Make sure to provide precise and accessible information on how to access services in different languages, formats and through different communication channels

✓ Ensure that equality and diversity are an essential part of how services are delivered, taking into consideration different needs and capacities.

✓ Make reasonable adjustments to service delivery in order to take into account particular needs of the target group.

Does the practice involve the active participation of the receiving society?

The practice involves and collaborates with relevant local institutions, authorities, and professionals (including counselling services, health actors, therapists, professional networks, volunteers, and the University of Konstanz). It aims to secure simpler, more regular access for refugees and asylum seekers to the public health system (specifically to psychotherapeutic care) by filling certain gaps, such as those relating to interpretation services and cost.

Good practice checklist

✓ Consider integration as a two-way process, and aim for change on the side of the receiving society.

✓ Foresee an active role for the receiving society in the design and implementation stages of the practice, and involve actions that encourage native communities and beneficiaries to work together.

Does the practice consult its beneficiaries and involve them in the design, implementation, monitoring and evaluation of the action?

The practice carries out regular evaluation of its services and gathers feedback from patients and health mentors, in order to adapt as needed. Health mentors are paid for their work, and refugees and asylum seekers benefit from free access to professional psychotherapy.

Good practice checklist

✓ Organise consultation activities with migrant beneficiaries in order to co-create actions where possible and secure their feedback on the design and evaluation of the action.

✓ Provide appropriate feedback mechanisms by which beneficiaries can safely express their opinions on service quality.

✓ Use flexible and interculturally-adapted formats and compensate participants for their contribution.

Relevance & Complementarity

Are the objectives of the practice relevant to the needs of the migrants?

The practice aims to build sustainable cooperation structures between relevant stakeholders, including local health actors, that will enable better analysis of migrants’ specific needs and improve capacity to address them. It is also creating a coordination office through which it will be able to expand its activities.

Good practice checklist

✓ Identify and analyse gaps in integration support and design actions to fill these gaps.

✓ Aim for systemic improvement, satisfying the needs of the majority of target groups in the target area.

Is the practice relevant to the empowerment of migrants, the strengthening of their autonomy and the support of their long-term integration?

Migrant patients are empowered through improvements to their psychological health, as well as to their understanding of and access to the German (psychological) healthcare system. In addition, the practice’s health mentors are empowered through greater experience of the treatment of trauma and the specific needs of migrants that have experienced trauma.

Good practice checklist

✓ Devise actions with the overarching goal of providing positive feedback and making migrants more confident, autonomous and independent.

✓ Ensure that services contribute to the strengthening of the capacities of migrants/migrant communities.

✓ Include (or create the preconditions for) actions that facilitate long-term integration.

✓ Address discrimination and information gaps as obstacles to long-term integration.

Does the practice align with the priorities, strategic goals and policies of other relevant stakeholders, and contribute to the wider integration framework?

The practice promotes and secures the right of migrants to access psychological healthcare. Collaboration with relevant actors promotes integration measures.

Good practice checklist

✓ Ensure that all actions are in line with international and European human rights standards.

✓ Make sure that the services offered contribute to the strengthening of the capacities of relevant institutions to support future development.

Effectiveness

Is the practice adequately planned and based on a comprehensive design?

The practice is well designed with a clear objective and involves relevant actors from different sectors, ensuring comprehensive support. Since the project is evaluated in scientific studies, indicators are likely to be measurable and achievable. Measures were developed in strong cooperation with the district and the local administration. It employs well-trained professional staff (e.g. psychologists), operates a coordination office, and coordinates the recruitment, training, work and supervision of health mentors and interpreters.

Good practice checklist

✓ Aim for actions that achieve observable outcomes among the target group or contribute to changes during the implementation of the action.

✓ Make sure that the objectives and planned results of the activity are feasible and clear.

✓ Develop a communications strategy during the design phase of the action and pay attention to communication with host communities and local authorities.

✓ Ensure the practice is based on indicators that are measurable, achievable, and relevant.

✓ Develop a staff management plan to identify team members with the right skills to work with beneficiaries, and their needs for training and further qualification.

Does the practice regularly monitor implementation and evaluate its results?

The project is scientifically supervised and evaluated, including at the individual level in terms of treatment success among patients.

Good practice checklist

✓ Ensure regular monitoring of action implementation and compare actual performance to goals set during the design phase.

− Anticipate obstacles that might occur and plan alternative scenarios during the design phase of the action.

✓ Ensure achievement of intended outputs / outcomes.

✓ Determine whether practice outcomes are considered successful by beneficiaries, the host and practitioner communities, funders, and policymakers.

− Assess whether interventions contribute to long-term sustainable change.

Good Practice Criteria

Inclusivity & Participation

Does the practice ensure that its services are accessible and responsive to diverse groups?

The practice runs throughout Finland. In order to ensure accessibility it offers the use of interpreters and delivery in other languages, and is adaptable to different social and local contexts. It is aimed at people in various stages of life, for whom support with home economics and housekeeping would be useful. Target groups are reached through cooperation with other relevant organisations and institutions. Participation in the practice is voluntary, and services are adjusted according to the needs of participants.

In.

Good practice checklist

✓ Adopt a participatory, gender mainstreaming, age sensitive, inclusive approach and secure equal opportunities for beneficiaries.

✓ Make sure to provide precise and accessible information on how to access services in different languages, formats and through different communication channels

✓ Ensure that equality and diversity are an essential part of how services are delivered, taking into consideration different needs and capacities.

✓ Make reasonable adjustments to service delivery in order to take into account particular needs of the target group.

Does the practice involve the active participation of the receiving society?

The receiving society is involved in the implementation of the practice. The courses are delivered by local professionals who work as staff for the organisation, and local volunteers are heavily involved in several services including those that promote migrant integration. The practice is run through cooperation with other organisations and institutions that represent both migrants and the receiving society.

Good practice checklist

✓ Consider integration as a two-way process, and aim for change on the side of the receiving society.

✓ Foresee an active role for the receiving society in the design and implementation stages of the practice, and involve actions that encourage native communities and beneficiaries to work together.

Does the practice consult its beneficiaries and involve them in the design, implementation, monitoring and evaluation of the action?

The practice consults its beneficiaries in order to take their needs and wishes into account when designing course content

Good practice checklist

✓ Organise consultation activities with migrant beneficiaries in order to co-create actions where possible and secure their feedback on the design and evaluation of the action.

✓ Provide appropriate feedback mechanisms by which beneficiaries can safely express their opinions on service quality.

✓ Use flexible and interculturally-adapted formats and compensate participants for their contribution.

Relevance & Complementarity

Are the objectives of the practice relevant to the needs of the migrants?

The practice aims to ease the difficulties faced by migrants when navigating everyday life in a new environment and culture, by offering assistance and training in home economics and management. It also offers support with learning the local language and understanding the local culture, and organises opportunities for social interaction with local people. The specific needs of each group are considered during the design phase of each course.

Good practice checklist

✓ Identify and analyse the needs of the relevant migrants and prioritise methods which directly ask them about their needs.

✓ Identify and analyse gaps in integration support and design actions to fill these gaps.

– Aim for systemic improvement, satisfying the needs of the majority of target groups in the target area.

Is the practice relevant to the empowerment of migrants, the strengthening of their autonomy and the support of their long-term integration?

By offering migrants assistance with the management of day-to-day life – such as with understanding seasonal food, clothing, and grocery shopping – the practice promotes their autonomy in the longer term. By offering a safe environment for socialising with locals and in which to learn the local language, it also furthers their long-term integration.

Good practice checklist

✓ Devise actions with the overarching goal of providing positive feedback and making migrants more confident, autonomous and independent.

✓ Contribute to migrants’ engagement with the community for the common good.

✓ Ensure that services contribute to the strengthening of the capacities of migrants/migrant communities.

✓ Include (or create the preconditions for) actions that facilitate long-term integration.

✓ Address discrimination and information gaps as obstacles to long-term integration.

Does the practice align with the priorities, strategic goals and policies of other relevant stakeholders, and contribute to the wider integration framework?

The practice follows local human rights laws and integration policy.

Good practice checklist

✓ Ensure that all actions are in line with international and European human rights standards.

– Employ regional/local, national and EU/international level integration-related guidelines and tools.

✓ Make sure that the services offered contribute to the strengthening of the capacities of relevant institutions to support future development.

Effectiveness

Is the practice adequately planned and based on a comprehensive design?

The practice is adequately planned and based on a comprehensive design, its objectives are clear and feasible, and it has sustainable resources and funding options. Its intended outcomes are achievable and – to some extent – observable. The courses are delivered by trained professionals, and additional training is offered to those working with the practice.

Good practice checklist

✓ Aim for actions that achieve observable outcomes among the target group or contribute to changes during the implementation of the action.

✓ Make sure that the objectives and planned results of the activity are feasible and clear.

✓ Develop a communications strategy during the design phase of the action and pay attention to communication with host communities and local authorities.

✓ Ensure the practice is based on indicators that are measurable, achievable, and relevant.

✓ Develop a staff management plan to identify team members with the right skills to work with beneficiaries, and their needs for training and further qualification.

Does the practice regularly monitor implementation and evaluate its results?

The practice is regularly monitored and evaluated by the implementing organisation, including through the gathering of feedback from participants and partners. In addition, monitoring is carried out to meet funding stipulations from the Funding Centre for Social Welfare and Health Organisations (STEA).

Inspiring tools:

Instructions for gathering statistical data from activities.

Good practice checklist

✓ Ensure regular monitoring of action implementation and compare actual performance to goals set during the design phase.

✓ Anticipate obstacles that might occur and plan alternative scenarios during the design phase of the action.

✓ Ensure achievement of intended outputs / outcomes.

✓ Determine whether practice outcomes are considered successful by beneficiaries, the host and practitioner communities, funders, and policymakers.

− Assess whether interventions contribute to long-term sustainable change.

Sustainability

Is the practice prepared to sustain its positive effects after completion?

The practice has been running for more than 20 years, proving its sustainability (in which collaboration with other relevant actors plays a big part). At the individual level, everything a participant learns during a course or activity can be used outside the realms of the practice and in the future.

Good practice checklist

– During the design phase, anticipate opportunities to continue the intervention after completion.

✓ Prepare and apply a well-defined sustainability plan to ensure the continuation of positive effects / outcomes.

Does the practice attract structural funding and support from new sponsors and individuals, or have the potential to develop a business model to generate its own resources?

The practice receives funding from STEA, and follows The Martha Organization’s existing business model for organising courses, events and other activities.

Good practice checklist

– Diversify funding opportunities and identify options for self-financing through business activities or social entrepreneurship.

Partnership & Collaboration

Does the practice establish communication and coordination with other relevant actors to foster the integration of migrants? (e.g., migrants, civil society, public authorities, businesses)

The Martha Organization collaborates with other relevant actors to deliver project services.

Good practice checklist

✓ Ensure the involvement and participation of key stakeholders in the development phase and create strategies to involve them in the action.

Does the practice contribute to discussion on the improvement of integration support policies?

Whereas The Martha Organization actively contributes to discussion on the improvement of integration support policies via its other projects, this specific practice delivers only targeted support for participants in better managing their day-to-day lives.

Good practice checklist

– Seize opportunities to contribute to the development of comprehensive integration strategies involving EU-level/national/regional/local authorities, service providers and civil society.

✓ Work with relevant partners to jointly review operations, practices, services, and integration outcomes.

Good Practice Criteria

Inclusivity & Participation

Does the practice ensure that its services are accessible and responsive to diverse groups?

The Welcome Home programme is aimed at different groups of migrants, regardless of country of origin, gender, age, disability, etc., with participation determined on a case-by-case basis. To facilitate access, programme recruitment information is available in different languages and distributed via various channels. When necessary, contact with potential participants is made with the help of interpreters.

Good practice checklist

✓ Adopt a participatory, gender mainstreaming, age sensitive, inclusive approach and secure equal opportunities for beneficiaries.

✓ Make sure to provide precise and accessible information on how to access services in different languages, formats and through different communication channels

✓ Ensure that equality and diversity are an essential part of how services are delivered, taking into consideration different needs and capacities.

✓ Make reasonable adjustments to service delivery in order to take into account particular needs of the target group.

Does the practice involve the active participation of the receiving society?

The receiving society is mainly involved through the provision of financial support for specific refugee families, including to cover rent costs (this type of contribution is transferred directly to landlords by the foundation), and through the renting of housing to refugees at reduced prices (this amounts to private sponsorship). In addition, in some cases neighbours are involved in supporting refugee families.

Good practice checklist

✓ Consider integration as a two-way process, and aim for change on the side of the receiving society.

✓ Foresee an active role for the receiving society in the design and implementation stages of the practice, and involve actions that encourage native communities and beneficiaries to work together.

Does the practice consult its beneficiaries and involve them in the design, implementation, monitoring and evaluation of the action?

A contract is signed with each refugee family when they join the programme, which includes a personalised plan for self-reliance. This plan is developed by an integration specialist in close cooperation with the family.

Good practice checklist

✓ Organise consultation activities with migrant beneficiaries in order to co-create actions where possible and secure their feedback on the design and evaluation of the action.

✓ Provide appropriate feedback mechanisms by which beneficiaries can safely express their opinions on service quality.

✓ Use flexible and interculturally-adapted formats and compensate participants for their contribution.

Relevance & Complementarity

Are the objectives of the practice relevant to the needs of the migrants?

The programme responds to the housing needs of the most vulnerable migrants, especially refugees. All actions are implemented according to the personalised plans laid out in the contracts, which are designed in conjunction with each family to ensure relevance to their needs. The programme was created in response to a gap in integration support for refugees: the threat of homelessness after completion of the one-year individual integration programme.

Good practice checklist

✓ Identify and analyse the needs of the relevant migrants and prioritise methods which directly ask them about their needs.

✓ Identify and analyse gaps in integration support and design actions to fill these gaps.

Is the practice relevant to the empowerment of migrants, the strengthening of their autonomy and the support of their long-term integration?

The overarching aim of the programme is to promote the self-reliance of migrants, thereby improving their autonomy and long-term integration.

Good practice checklist

✓ Devise actions with the overarching goal of providing positive feedback and making migrants more confident, autonomous and independent.

✓ Contribute to migrants’ engagement with the community for the common good.

✓ Include (or create the preconditions for) actions that facilitate long-term integration.

✓ Address discrimination and information gaps as obstacles to long-term integration.

Does the practice align with the priorities, strategic goals and policies of other relevant stakeholders, and contribute to the wider integration framework?

The programme aligns with UNHCR guidelines. Other guidelines, such as those of the EU, are considered too general for the specific Polish content, and at present there are no relevant guidelines at the local or national level.

Good practice checklist

✓ Ensure that all actions are in line with international and European human rights standards.

✓ Employ regional/local, national and EU/international level integration-related guidelines and tools.

− Make sure that the services offered contribute to the strengthening of the capacities of relevant institutions to support future development.

Effectiveness

Is the practice adequately planned and based on a comprehensive design?

The programme was adequately planned in that it had a long initial implementation period, during which appropriate improvements and adjustments were made. It is based on a comprehensive design, providing in addition to housing support a comprehensive social work service run by an integration specialist. An individual approach is adopted for each family, based on the personalised plans developed in their initial contracts.

Good practice checklist

✓ Aim for actions that achieve observable outcomes among the target group or contribute to changes during the implementation of the action.

✓ Make sure that the objectives and planned results of the activity are feasible and clear.

✓ Develop a communications strategy during the design phase of the action and pay attention to communication with host communities and local authorities.

✓ Ensure the practice is based on indicators that are measurable, achievable, and relevant.

− Develop a staff management plan to identify team members with the right skills to work with beneficiaries, and their needs for training and further qualification.

Does the practice regularly monitor implementation and evaluate its results?

The results of the programme are monitored regularly, with an evaluation of the degree of self-sufficiency of participating families carried out every three months.

Good practice checklist

✓ Ensure regular monitoring of action implementation and compare actual performance to goals set during the design phase.

✓ Anticipate obstacles that might occur and plan alternative scenarios during the design phase of the action.

✓ Ensure achievement of intended outputs / outcomes.

− Determine whether practice outcomes are considered successful by beneficiaries, the host and practitioner communities, funders, and policymakers.

− Assess whether interventions contribute to long-term sustainable change.

Good Practice Criteria