Drop-in Center for Undocumented Workers: Undok-Anlaufstelle zur gewerkschaftlichen Unterstützung UNDOKumentiert Arbeitende










Good Practice Criteria

Inclusivity & Participation

Does the practice ensure that its services are accessible and responsive to diverse groups?

Undok works to be accessible for all workers, especially for the underrepresented and most vulnerable, including through outreach activities. Information is available online in various languages (including via informative YouTube videos and podcasts), and leaflets are distributed to NGOs, trade union offices, migrant community spaces, and student associations.


Inspiring tools:

Undok podcast: Working without papers 

Good practice checklist

✓ Adopt a participatory, gender mainstreaming, age sensitive, inclusive approach and secure equal opportunities for beneficiaries.

✓ Make sure to provide precise and accessible information on how to access services in different languages, formats and through different communication channels

✓ Ensure that equality and diversity are an essential part of how services are delivered, taking into consideration different needs and capacities.

✓ Make reasonable adjustments to service delivery in order to take into account particular needs of the target group.

Does the practice involve the active participation of the receiving society?

Undok’s objective is to promote migrants’ free access to the labour market as well as equal rights and working conditions for all migrants. It offers workshops for multipliers, and fosters cooperation between stakeholders, migrant communities and local activists. It also works to keep the public informed of relevant issues.


Good practice checklist

✓ Consider integration as a two-way process, and aim for change on the side of the receiving society.

✓ Foresee an active role for the receiving society in the design and implementation stages of the practice, and involve actions that encourage native communities and beneficiaries to work together.

Does the practice consult its beneficiaries and involve them in the design, implementation, monitoring and evaluation of the action?

Undok is actively reaching out to migrant communities and associations with a view to receive input and feedback. In certain cases, participants are compensated for sharing their stories to the public/press. Peers are compensated when they assume an active role in workshops. Input/feedback is given by migrant communities and migrant associations.


Good practice checklist

✓ Organise consultation activities with migrant beneficiaries in order to co-create actions where possible and secure their feedback on the design and evaluation of the action.

✓ Provide appropriate feedback mechanisms by which beneficiaries can safely express their opinions on service quality.

✓ Use flexible and interculturally-adapted formats and compensate participants for their contribution.

Relevance & Complementarity

Are the objectives of the practice relevant to the needs of the migrants?

Undok was created to close the gap in support for undocumented workers, taking the need for support for undocumented migrants as its starting point. Its services and objectives are designed around their needs.

Inspiring tools:

Undok Poitical demands. 

Good practice checklist

✓ Identify and analyse the needs of the relevant migrants and prioritise methods which directly ask them about their needs.

✓ Identify and analyse gaps in integration support and design actions to fill these gaps.

✓ Aim for systemic improvement, satisfying the needs of the majority of target groups in the target area.

Is the practice relevant to the empowerment of migrants, the strengthening of their autonomy and the support of their long-term integration?

Undok supports migrants in securing the entitlements that are withheld from them as a result of their undocumented employment relationships, promoting their confidence and autonomy in asserting their rights. Undok was designed to close the information gap that exists for un- and under-documented migrants.


Good practice checklist

✓ Devise actions with the overarching goal of providing positive feedback and making migrants more confident, autonomous and independent.

✓ Contribute to migrants’ engagement with the community for the common good.

Ensure that services contribute to the strengthening of the capacities of migrants/migrant communities. 

✓ Include (or create the preconditions for) actions that facilitate long-term integration.

✓ Address discrimination and information gaps as obstacles to long-term integration.

Does the practice align with the priorities, strategic goals and policies of other relevant stakeholders, and contribute to the wider integration framework?

Undok facilitates networking between relevant stakeholders and promotes policy change for undocumented migrants.

Ensuring access to human rights for undocumented migrant workers is the core idea of the project. Undok’s work is based on EU DIRECTIVE 2009/52/EC, providing for minimum standards on sanctions and measures against employers of illegally staying third-country nationals. Undok furthermore employs workers’ protection guidelines.


Good practice checklist

✓ Ensure that all actions are in line with international and European human rights standards.

✓ Employ regional/local, national and EU/international level integration-related guidelines and tools.

✓ Make sure that the services offered contribute to the strengthening of the capacities of relevant institutions to support future development.


Is the practice adequately planned and based on a comprehensive design?

Undok facilitates networking between relevant stakeholders and promotes policy change for undocumented migrants.

Ensuring access to human rights for undocumented migrant workers is the core idea of the project. Undok’s work is based on EU DIRECTIVE 2009/52/EC, providing for minimum standards on sanctions and measures against employers of illegally staying third-country nationals. Undok furthermore employs workers’ protection guidelines.


Good practice checklist

✓ Aim for actions that achieve observable outcomes among the target group or contribute to changes during the implementation of the action.

✓ Make sure that the objectives and planned results of the activity are feasible and clear.

✓ Develop a communications strategy during the design phase of the action and pay attention to communication with host communities and local authorities.

✓ Ensure the practice is based on indicators that are measurable, achievable, and relevant.

✓ Develop a staff management plan to identify team members with the right skills to work with beneficiaries, and their needs for training and further qualification.

Does the practice regularly monitor implementation and evaluate its results?

Evaluation of the project takes place regularly, and is published both on the website and in the annual social report alongside relevant financial data. Achievement of intended outcomes is measured via both a survey distributed among teachers and participant feedback. Proof of its success can also be found in its securing of new funders and supporters.

Good practice checklist

Inspiring tools:

A handbook for self-organising. 

✓ Ensure regular monitoring of action implementation and compare actual performance to goals set during the design phase.

− Anticipate obstacles that might occur and plan alternative scenarios during the design phase of the action.

✓ Ensure achievement of intended outputs / outcomes.

✓ Determine whether practice outcomes are considered successful by beneficiaries, the host and practitioner communities, funders, and policymakers.

✓ Assess whether interventions contribute to long-term sustainable change.


Is the practice prepared to sustain its positive effects after completion?

The long-term objective is the continuation of the drop-in centre for undocumented migrants. There are internal documents devoted to the sustainability of the practice’s human resources, expertise and infrastructure.

Good practice checklist

✓ During the design phase, anticipate opportunities to continue the intervention after completion.

✓ Prepare and apply a well-defined sustainability plan to ensure the continuation of positive effects / outcomes.

✓ Devote resources to building capacities during the implementation phase, in order to ensure that the necessary human resources, expertise and infrastructure are in place to sustain the services upon completion of the action.

Does the practice attract structural funding and support from new sponsors and individuals, or have the potential to develop a business model to generate its own resources?

Undok attracts funding from various stakeholders, including trade unions, the Chamber of Labour and the Federal Ministry of Social Affairs. The drop-in centre for undocumented migrants could be integrated into counseling services provided by the trade unions.


Good practice checklist

✓ Develop partnerships and relations with relevant stakeholders at the early stage of the action to ensure that the practice has strong support and potential partners for after the primary funding terminates.

✓ Identify new EU and national funding opportunities for long-term integration (e.g., shifting from project-based initiatives that are limited in time or dependent on one (external) donor to a comprehensive, multi-year strategy based on secured funding or diverse funding opportunities).

✓ Diversify funding opportunities and identify options for self-financing through business activities or social entrepreneurship.

Partnership & Collaboration

Does the practice establish communication and coordination with other relevant actors to foster the integration of migrants? (e.g., migrants, civil society, public authorities, businesses)

The Undok association is an initiative by the Chamber of Labour, trade unions, NGOs, migrant organisations and activists, and representatives of all of these groups were active in the design phase.


Good practice checklist

✓ Ensure the involvement and participation of key stakeholders in the development phase and create strategies to involve them in the action.

✓ Include multi-stakeholder consultation with professionals, institutions, and citizens, in order to promote the meaningful participation of refuges and migrants and support a joint sense of ownership of decisions and actions.

Does the practice contribute to discussion on the improvement of integration support policies?

Undok is an active promoter of policies for undocumented migrants and the sanctions directive. The Undok association itself is a joint initiative of the Chamber of Labour, trade unions, NGOs, migrant organisations, and activists.

Good practice checklist

✓ Seize opportunities to contribute to the development of comprehensive integration strategies involving EU-level/national/regional/local authorities, service providers and civil society.

✓ Work with relevant partners to jointly review operations, practices, services, and integration outcomes.


Non- EU Partners


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