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Good Practice Criteria

Inclusivity & Participation

Does the practice ensure that its services are accessible and responsive to diverse groups?

The practice applies multiple strategies to ensure its services are accessible and responsive to diverse groups. Some services are open to all groups; others are aimed at specific target groups such as women, children, and families. A large variety of inclusive, participatory activities is offered, all of which are delivered in such a way as to ensure equal opportunities. Some activities are aimed particularly at children, families or women. Basic information on available services is provided in several languages and formats. Efforts are made to actively include the target group (refugees and asylum seekers) in service delivery (through cooking, translating and so on). Adjustments are made at the individual level to ensure the accessibility of basic reception and counselling services for all at the refugee reception centre, from where people are referred to more specific services. Childcare is offered at certain hours in both the reception and service centres.


Good practice checklist

✓ Adopt a participatory, gender mainstreaming, age sensitive, inclusive approach and secure equal opportunities for beneficiaries.

✓ Make sure to provide precise and accessible information on how to access services in different languages, formats and through different communication channels

✓ Ensure that equality and diversity are an essential part of how services are delivered, taking into consideration different needs and capacities.

✓ Make reasonable adjustments to service delivery in order to take into account particular needs of the target group.

Does the practice involve the active participation of the receiving society?

Several activities raise awareness of the situation of refugees and asylum seekers at the local level, and their needs are met though collaboration with local institutions. The involvement of local volunteers is a guiding principle of the practice, and beneficiaries are also involved as volunteers.

Good practice checklist

✓ Consider integration as a two-way process, and aim for change on the side of the receiving society.

✓ Foresee an active role for the receiving society in the design and implementation stages of the practice, and involve actions that encourage native communities and beneficiaries to work together.

Relevance & Complementarity

Are the objectives of the practice relevant to the needs of the migrants?

The objectives of the practice are relevant to the needs of its target group of refugees and asylum seekers, and its delivery is flexible in order to respond to emerging needs. Relevant needs are identified by employees and volunteers through their daily work with beneficiaries, and integration support measures are designed around this. In exceptional situations, beneficiaries are consulted to ensure full understanding of their immediate situation. Systemic improvement through collaboration with relevant stakeholders is a goal of the practice’s public and policy outreach activities.

Good practice checklist

✓ Identify and analyse the needs of the relevant migrants and prioritise methods which directly ask them about their needs.

✓ Identify and analyse gaps in integration support and design actions to fill these gaps.

✓ Aim for systemic improvement, satisfying the needs of the majority of target groups in the target area.

Is the practice relevant to the empowerment of migrants, the strengthening of their autonomy and the support of their long-term integration?

The practice works to empower and strengthen the autonomy of its participants, mainly through information provision, counselling, and teaching and tutoring activities. Beneficiaries are supported to actively help themselves, for example though explanation of relevant options and procedures and referral to relevant responsible stakeholders. Activities that bring beneficiaries and the receiving society together, such as cooking, cultural and artistic activities, aim to foster these two groups’ joint engagement. Discrimination and information gaps are partially addressed as part of other activities.

Good practice checklist

✓ Devise actions with the overarching goal of providing positive feedback and making migrants more confident, autonomous and independent.

✓ Contribute to migrants’ engagement with the community for the common good.

Ensure that services contribute to the strengthening of the capacities of migrants/migrant communities.

✓ Include (or create the preconditions for) actions that facilitate long-term integration.

✓ Address discrimination and information gaps as obstacles to long-term integration.

Does the practice align with the priorities, strategic goals and policies of other relevant stakeholders, and contribute to the wider integration framework?

The practice contributes to the wider integration framework at both the local and national level. It is not in a position to effect immediate change within institutions, but through its outreach activities it is able to connect with policy makers, politicians and institutions in order to raise awareness of key issues affecting refugees and asylum seekers and to offer support in the implementation of processes that meet the needs of project beneficiaries.

Good practice checklist

✓ Ensure that all actions are in line with international and European human rights standards.

✓ Employ regional/local, national and EU/international level integration-related guidelines and tools.

✓ Make sure that the services offered contribute to the strengthening of the capacities of relevant institutions to support future development.


Is the practice adequately planned and based on a comprehensive design?

The action is based on a comprehensive design and is able to respond in a flexible way to emerging needs, ensuring successful outcomes at the individual, community, and institutional level. Employed staff members are selected based on their skills, and the effective delivery of most project activities relies on the involvement of volunteers. Project ccommunication processes use a variety of channels to connect with both host communities and authorities.

Good practice checklist

✓ Aim for actions that achieve observable outcomes among the target group or contribute to changes during the implementation of the action.

– Make sure that the objectives and planned results of the activity are feasible and clear.

✓ Develop a communications strategy during the design phase of the action and pay attention to communication with host communities and local authorities.

– Ensure the practice is based on indicators that are measurable, achievable, and relevant.

✓ Develop a staff management plan to identify team members with the right skills to work with beneficiaries, and their needs for training and further qualification.

Does the practice regularly monitor implementation and evaluate its results?

Project monitoring is mostly guided by the requirements of different funders, with annual reports providing records of overall project performance. Project coordinators, the board and its working groups ensure the achievement of relevant goals. There are no structured or consistent strategies for identifying the successes of the practice, rather situational consultations, feedback and regular observation is used for this purpose.

Good practice checklist

✓ Ensure regular monitoring of action implementation and compare actual performance to goals set during the design phase.

− Anticipate obstacles that might occur and plan alternative scenarios during the design phase of the action.

✓ Ensure achievement of intended outputs / outcomes.

✓ Determine whether practice outcomes are considered successful by beneficiaries, the host and practitioner communities, funders, and policymakers.

− Assess whether interventions contribute to long-term sustainable change.


Does the practice attract structural funding and support from new sponsors and individuals, or have the potential to develop a business model to generate its own resources?

Structural funding has been secured for individual parts of the practice, including for core staff positions, and it has the potential to attract new sponsors. Long-term partnerships to ensure its continuation have been established, and additional funding opportunities are being sought. A diverse funding model has been established which includes a form of social entrepreneurship.

Good practice checklist

✓ Develop partnerships and relations with relevant stakeholders at the early stage of the action to ensure that the practice has strong support and potential partners for after the primary funding terminates.

✓ Identify new EU and national funding opportunities for long-term integration (e.g., shifting from project-based initiatives that are limited in time or dependent on one (external) donor to a comprehensive, multi-year strategy based on secured funding or diverse funding opportunities).

✓ Diversify funding opportunities and identify options for self-financing through business activities or social entrepreneurship.

Partnership & Collaboration

Does the practice establish communication and coordination with other relevant actors to foster the integration of migrants? (e.g., migrants, civil society, public authorities, businesses)

Multiple stakeholders are involved in the project, including via multi-stakeholder consultation. The practices provides training to professionals, runs discussion events on relevant specific topics, and organises awareness-raising events.

Good practice checklist

✓ Ensure the involvement and participation of key stakeholders in the development phase and create strategies to involve them in the action.

✓ Include multi-stakeholder consultation with professionals, institutions, and citizens, in order to promote the meaningful participation of refuges and migrants and support a joint sense of ownership of decisions and actions.

Does the practice contribute to discussion on the improvement of integration support policies?

Through multi-stakeholder collaboration and policy and stakeholder outreach, the practice contributes to the development of comprehensive integration strategies at the local and regional level. It works with multiple partners (e.g. NGOs, universities, public and local authorities, the municipality) to review practices and integration outcomes.

Good practice checklist

✓ Seize opportunities to contribute to the development of comprehensive integration strategies involving EU-level/national/regional/local authorities, service providers and civil society.

✓ Work with relevant partners to jointly review operations, practices, services, and integration outcomes.


Non- EU Partners


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SPRING has received funding from the European Union’s Horizon 2020 research and innovation under the grant agreement 101004635. All views expressed are those of SPRING and the European Commission is not responsible for any use of the information this website contains.

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