Tutoring migrants and supporting more effective integration










Good Practice Criteria

Inclusivity & Participation

Does the practice ensure that its services are accessible and responsive to diverse groups?

The practice is designed to be accessible for different groups of people, bringing the local community together with the migrant community to promote the development of their personal networks. It does this through a ‘matching process’, wherein mentor-mentee pairs are created on the basis of personal characteristics.

Good practice checklist

✓ Adopt a participatory, gender mainstreaming, age sensitive, inclusive approach and secure equal opportunities for beneficiaries.

✓ Make sure to provide precise and accessible information on how to access services in different languages, formats and through different communication channels

✓ Ensure that equality and diversity are an essential part of how services are delivered, taking into consideration different needs and capacities.

✓ Make reasonable adjustments to service delivery in order to take into account particular needs of the target group.

Does the practice involve the active participation of the receiving society?

This practice is a good example of one that promotes the active involvement of the receiving society. It works to meet a need only partially addressed by the national reception system, involving local volunteers to do so. Its success in involving the receiving society is reflected in the ever-increasing number of locals requesting to volunteer. Feedback is collected from both mentors and mentees and taken into account in order to improve the practice, and new activities can be suggested by any pair.


Good practice checklist

✓ Consider integration as a two-way process, and aim for change on the side of the receiving society.

✓ Foresee an active role for the receiving society in the design and implementation stages of the practice, and involve actions that encourage native communities and beneficiaries to work together.

Does the practice consult its beneficiaries and involve them in the design, implementation, monitoring and evaluation of the action?

In keeping with the national reception system model, beneficiaries are at the centre of practice planning, monitoring and delivery processes and are actively involved in designing its activities.


Good practice checklist

✓ Organise consultation activities with migrant beneficiaries in order to co-create actions where possible and secure their feedback on the design and evaluation of the action.

✓ Provide appropriate feedback mechanisms by which beneficiaries can safely express their opinions on service quality.

✓ Use flexible and interculturally-adapted formats and compensate participants for their contribution.

Relevance & Complementarity

Are the objectives of the practice relevant to the needs of the migrants?

This practice supports refugees during a period of transition, and fills gaps in Italy’s national reception system. Refugee and migrant social networks alone are often not enough to promote an individual’s full integration, so with this in mind the practice works to offer migrants the opportunity to also develop social networks with local residents. The strengthening of personal networks with local people is seen as a way to not only improve integration, but also to promote independence and autonomy.


Good practice checklist

✓ Identify and analyse the needs of the relevant migrants and prioritise methods which directly ask them about their needs.

✓ Identify and analyse gaps in integration support and design actions to fill these gaps.

✓ Aim for systemic improvement, satisfying the needs of the majority of target groups in the target area.

Is the practice relevant to the empowerment of migrants, the strengthening of their autonomy and the support of their long-term integration?

The main objective of the practice is the strengthening of migrants’ personal networks. Adopting a long-term perspective, the practice aims not only to offer new integration opportunities but also to create favourable conditions for the initiation of independent initiatives and to prevent dependence on services.

Good practice checklist

✓ Devise actions with the overarching goal of providing positive feedback and making migrants more confident, autonomous and independent.

✓ Contribute to migrants’ engagement with the community for the common good.

✓ Ensure that services contribute to the strengthening of the capacities of migrants/migrant communities.

✓ Include (or create the preconditions for) actions that facilitate long-term integration.

– Address discrimination and information gaps as obstacles to long-term integration.

Does the practice align with the priorities, strategic goals and policies of other relevant stakeholders, and contribute to the wider integration framework?

The project is aligned with and designed to complement EU- and national-level policies, priorities, and strategic goals.


Good practice checklist

✓ Ensure that all actions are in line with international and European human rights standards.

✓ Employ regional/local, national and EU/international level integration-related guidelines and tools.

– Make sure that the services offered contribute to the strengthening of the capacities of relevant institutions to support future development.


Is the practice adequately planned and based on a comprehensive design?

The practice has been developed and refined through several project phases, some of them still ongoing. The first of these, Ancora, developed and tested the model in different contexts. In the following phases the model was further developed to be shared with other actors. In monitoring and evaluating the practice, CIAC uses a set of integration indicators. Mentees must fill out a questionnaire at the beginning of their involvement and at the end. Objectives, methods and strategies have been streamlined over the course of three projects: Ancora, Ancora 2.0 and Community Matching. All projects offer training activities.


Good practice checklist

✓ Aim for actions that achieve observable outcomes among the target group or contribute to changes during the implementation of the action.

✓ Make sure that the objectives and planned results of the activity are feasible and clear.

✓ Develop a communications strategy during the design phase of the action and pay attention to communication with host communities and local authorities.

✓ Ensure the practice is based on indicators that are measurable, achievable, and relevant.

✓ Develop a staff management plan to identify team members with the right skills to work with beneficiaries, and their needs for training and further qualification.

Does the practice regularly monitor implementation and evaluate its results?

The practice has developed tools to monitor its implementation and evaluate its results, collecting data throughout the various phases as well as after completion of activities. This includes the creation of questionnaires for both mentors and mentees, which ask questions on the development of social networks and participants’ views on their own empowerment.


Good practice checklist

✓ Ensure regular monitoring of action implementation and compare actual performance to goals set during the design phase.

− Anticipate obstacles that might occur and plan alternative scenarios during the design phase of the action.

✓ Ensure achievement of intended outputs / outcomes.

– Determine whether practice outcomes are considered successful by beneficiaries, the host and practitioner communities, funders, and policymakers.

− Assess whether interventions contribute to long-term sustainable change.


Does the practice attract structural funding and support from new sponsors and individuals, or have the potential to develop a business model to generate its own resources?

The practice relies on different sources of funding. The initial phase, involving the Ancora (2016-2018) and Ancora 2.0 (2018- on going) projects, received funding from the EU’s asylum, migration and integration fund (AMIF). In the framework of these two projects, the practice was developed and tested in other areas. Aware of the relevance of the practice, CIAC is self-financing part of the activities at the same time as working towards recognition and promotion by the national reception system.

Good practice checklist

– Develop partnerships and relations with relevant stakeholders at the early stage of the action to ensure that the practice has strong support and potential partners for after the primary funding terminates.

✓ Identify new EU and national funding opportunities for long-term integration (e.g., shifting from project-based initiatives that are limited in time or dependent on one (external) donor to a comprehensive, multi-year strategy based on secured funding or diverse funding opportunities).

✓ Diversify funding opportunities and identify options for self-financing through business activities or social entrepreneurship.

Partnership & Collaboration

Does the practice establish communication and coordination with other relevant actors to foster the integration of migrants? (e.g., migrants, civil society, public authorities, businesses)

The practice has developed an important partnership with UNHCR which serves to further strengthen its intervention model.


Good practice checklist

✓ Ensure the involvement and participation of key stakeholders in the development phase and create strategies to involve them in the action.

✓ Include multi-stakeholder consultation with professionals, institutions, and citizens, in order to promote the meaningful participation of refuges and migrants and support a joint sense of ownership of decisions and actions.

Does the practice contribute to discussion on the improvement of integration support policies?

CIAC actively contributes to discussion on the improvement of integration support policies, for example through the testing of its model in collaboration with other NGOs, the development of partnerships with relevant stakeholders such as UNHCR, and presentation of the practice at national level.

Good practice checklist

✓ Seize opportunities to contribute to the development of comprehensive integration strategies involving EU-level/national/regional/local authorities, service providers and civil society.

✓ Work with relevant partners to jointly review operations, practices, services, and integration outcomes.


Non- EU Partners


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SPRING has received funding from the European Union’s Horizon 2020 research and innovation under the grant agreement 101004635. All views expressed are those of SPRING and the European Commission is not responsible for any use of the information this website contains.

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